When you use our website or book a service, we may collect the following:

a) Personal Identification Information

Full name, mobile/WhatsApp number, email address

b) Booking & Travel Information

Pickup and drop-off locations, travel date and time, number of passengers

Flight details (especially for our airport transfer service Dubai and Abu Dhabi airport transfers)

c) Technical & Usage Data

IP address, browser type, pages visited, time spent on rct.ae

d) Communication Data

Messages sent via WhatsApp, email, or our contact form

3. How We Use Your Information

We use your personal data strictly for the following purposes:

Service Delivery – To process and confirm your booking, whether it’s a chauffeur service in Dubai, rent a car with driver, or wedding car hire

Customer Communication – To send booking confirmations, driver details, and updates via WhatsApp or email

Service Improvement – To enhance quality across all our UAE chauffeur services

Marketing (with consent) – To send promotional offers if you have opted in

Legal Compliance – To comply with applicable UAE laws including RTA Dubai regulations

We do not sell, rent, or trade your personal information to any third party.

4. Cookies & Tracking Technologies

Our website rct.ae uses cookies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain website features.

5. Data Sharing

We share your information only in these limited circumstances:

Assigned Chauffeurs – Your name, contact, and travel details are shared with your driver for smooth pickup coordination across all services including chauffeur service Sharjah, Ras Al Khaimah, and Al Ain

Payment Processors – Secure third-party payment gateways

Technology Partners – Hosting and CRM tools powering rct.ae

Legal Authorities – If required by UAE law or court order

6. Data Retention

We retain your personal data only as long as necessary. Booking records are typically retained for 3 years for accounting and legal compliance.

7. Data Security

RCT uses SSL encryption and restricts customer data access to authorized personnel only. However, no internet transmission is 100% secure.

8. Your Rights

As a customer of our luxury chauffeur service in Dubai, you have the right to access, correct, or request deletion of your data, and to opt out of marketing at any time. To exercise these rights, email us at info@rct.ae.

9. Third-Party Links

Our website may link to external platforms such as Google Maps or social media. RCT is not responsible for their privacy practices.

10. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at rct.ae/privacy-policy with a revised date.

12. Contact Us

For any privacy-related queries, please reach out:

RCT – Royal Chauffeur Tourism LLC Omar Bin Al Khattab Street, Al Baraha, Dubai, Office No. 208 📧 info@rct.ae | 📞 +971 54 351 6565 | 🌐 rct.ae

You may also review our Terms of Service, browse our FAQ, or Contact Us directly.